Customer Service & Dispatch Coordinator
Location
Arlington, TX
Type
Full Time
Replies within 24 hours
Benefits:
- 401(k)
- Health insurance
- 401(k) matching
About the Role:
Circle E Facility & Home Services Inc is looking for an energetic and organized Customer Service & Dispatch Coordinator to join our growing team in Arlington, TX! In this dynamic role, you'll be the vital link between our customers and field technicians, ensuring seamless service delivery and exceptional customer experiences every day.
Responsibilities:
- Answer inbound customer calls, emails, and inquiries with professionalism and a solutions-focused attitude
- Schedule, coordinate, and dispatch field technicians for service calls and work orders
- Manage and update dispatch schedules to maximize technician efficiency and minimize response times
- Track job status and communicate updates to customers and team members in real time
- Process work orders, service agreements, and customer account information accurately
- Resolve customer concerns and escalate issues as needed to ensure satisfaction
- Collaborate with operations and management to support daily workflow and service goals
Requirements:
- Prior experience in customer service, dispatching, or a related administrative role preferred
- Strong communication skills — both verbal and written
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency with scheduling software, CRM systems, or dispatch tools is a plus
- Detail-oriented with strong problem-solving and critical-thinking abilities
- Reliable, punctual, and a true team player with a positive attitude
- Experience in the home services, facilities management, or field service industry is a bonus
About Us:
Circle E Facility & Home Services Inc is a trusted provider of facility and home services proudly serving the Arlington, TX area and surrounding communities. Our customers rely on us for dependable, high-quality service — and our team members love working here because of our supportive culture, strong leadership, and commitment to doing the job right. Join a company where your contributions truly make a difference!
Compensation: $18.00 - $25.00 per hour
Circle-E Facility & Home Services, Inc.
Circle-E Facility & Home Services, Inc. is a family-owned, multi-trade facility services company serving the Dallas–Fort Worth Metroplex since 1995.
Headquartered in Arlington, Texas, Circle-E provides licensed Electrical, Plumbing and HVAC/R services, along with Stainless Steel Welding, Handyman, Day Porter and General Maintenance for commercial, industrial and select residential properties.
We help facility managers, property managers, restaurant operators, multi-site businesses, healthcare facilities, warehouses and commercial property owners simplify facility maintenance by providing one trusted service partner across multiple trades.
Our work is self-performed by our experienced in-house team, including licensed journeymen and master tradespeople. We handle service calls, troubleshooting, repairs, preventative maintenance, equipment replacement, facility improvements and emergency needs.
From a plumbing issue at a restaurant to HVAC/R service, electrical troubleshooting, stainless welding or everyday facility repairs, our goal is simple: reduce the number of vendors our customers have to manage while keeping their facilities safe, operational and well maintained.
One company. Multiple trades. One call.
Electrical • Plumbing • HVAC/R • Stainless Steel Welding • Handyman • Day Porter • General Maintenance • Facility Services
📍 Headquartered in Arlington, Texas
Serving the Dallas–Fort Worth Metroplex
📞 817-355-0044
🌐 www.circle-e.com
Headquartered in Arlington, Texas, Circle-E provides licensed Electrical, Plumbing and HVAC/R services, along with Stainless Steel Welding, Handyman, Day Porter and General Maintenance for commercial, industrial and select residential properties.
We help facility managers, property managers, restaurant operators, multi-site businesses, healthcare facilities, warehouses and commercial property owners simplify facility maintenance by providing one trusted service partner across multiple trades.
Our work is self-performed by our experienced in-house team, including licensed journeymen and master tradespeople. We handle service calls, troubleshooting, repairs, preventative maintenance, equipment replacement, facility improvements and emergency needs.
From a plumbing issue at a restaurant to HVAC/R service, electrical troubleshooting, stainless welding or everyday facility repairs, our goal is simple: reduce the number of vendors our customers have to manage while keeping their facilities safe, operational and well maintained.
One company. Multiple trades. One call.
Electrical • Plumbing • HVAC/R • Stainless Steel Welding • Handyman • Day Porter • General Maintenance • Facility Services
📍 Headquartered in Arlington, Texas
Serving the Dallas–Fort Worth Metroplex
📞 817-355-0044
🌐 www.circle-e.com
Company Website: www.circle-e.com
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